Loading...

Frequently Asked Questions

0. What are supported document types?

We support: PDFs, PowerPoint (.pptx, .ppt), Word (.docx, .doc), Images (bmp, jpeg, jpg, png, svg, tiff, webp), Text (rtf, txt), Spreadsheet (xls(x), csv, ods, xlr)

1. How document tracking works?

You upload your document in HelpRange and we give you a secure link to that document, which you can share. When a user opens a given link in a browser, then he/she can view it or download it (if you did not disable the ability to "download & print"). If it is being viewed in the browser then we can track usage statistics (heat maps, read pages, IP address, browser used, and more...) and show you all of that in a form of analytics stats in HelpRange. If you allow for document download, then we can't control and track downloaded document, because it is just a file.

2. How HelpRange prevents people from downloading/copying/printing documents?

First of all, if you are using HelpRange to prevent people from copying/downloading your documents, then you should probably use "Very secure upload" instead of the ordinary "Upload document" button in HelpRange. This way HelpRange can use a more secure way of storing and displaying your document - it is using end-to-end encryption. But you need to know that "Very secure upload" is very slow, because proper encryption takes a lot of time and it depends on the size and the complexity of given document file (document which is greater than 15MB in size may be processed probably after upload in the background until it will appear in your directory, but for bigger files you can wait even few hours or more, moreover there is lower document file size limit in this case). Please do not try to upload again your file if it did not appear in your directory, because encryption can take even longer. That's why if you are not truly paranoid about protection and security of your document files we recommend to use the very fast ordinary "Upload document" button.

Given you uploaded your document in HelpRange, we give you a lot of access controls over your document. First of all, you can disable the ability to "download & print" your document. This way you are allowing the user to view your document only using your link, so you don't lose access controls to it and you can use another HelpRange function: ability to revoke access to given document link at any time.

However, you need to be aware that no such method from preventing people from copying your materials is perfect. So we cannot guarantee that your document will not be copied. For example we can imagine a situation where your document will be copied by making screenshots of a screen displaying your document.

3. How to securely share documents with given email address or list of email addresses?

Please go to "Guests" tab. Here you can add guests (as email addresses) who are outside of your organization. You can easily assign and control access to documents for them. Every time you assign some document for a given guest HelpRange will send an email message with a link where guests will need to authenticate (using one time password sent to given email address) to see assigned documents. Those guests may be your students, people who paid for your materials and so on. Only Admins can control access to documents for guests.

4. How to disable forwarding of your documents?

You can share your specific document link only with a single user. You can disable forwarding a given document link, so that only the first user who opens it, will be able to open it again, any other user who will try to open this link will be blocked (including the owner of the file). So if you are the owner of the file, then you should not open the given document link, because sharing this link with other users won't work. To disable forwarding a document link, please go to Access Control for a given document file and set "Disallow forwarding" for a given link. We disallow forwarding document links based on the device characteristics on which document link was opened the first time.

5. How setting the expiration date for a document works in HelpRange?

It is simple: you set an expiration date for a given link of your document file. After the expiration date link will expire so anybody who will want to access your document using this link won't be able to do that.

6. What are links to document files?

You allow for accessing document files in HelpRange using shared links. You can create as many such links for a given document file as you want. Every such link can be labeled by the user/group assigned to it. So you can track who exactly opened and viewed your document.

7. How can I be sure that nobody except people from a given group will view my document?

There is no way you can be sure by 100%. But, we are enabling many methods to only allow a given group of people to view your materials. Except for disabling the ability to "download & print" your documents, you can set expiration dates, passcodes or you can allow only users having given an IP address to view your documents.

8. How can I prevent multiple users from accessing a given document shared link?

This is simple in HelpRange. You are just setting "Only one user can view at the same time" for the given link. It should limit the number of users accessing a given link to one.

9. How to edit uploaded document files (e.g. after you hit the send button)?

This is super simple: you just upload a document file with the same name to the same directory.

10. How to track who opened a given document?

There are three possibilities. First one is to create a dedicated link for a given user/group. Second one is to add query params to the given document link. For example if your link is "https://wwww.helprange.com/view/somelinkid", then you can add for example query param "?user=someid" to it, to share "https://wwww.helprange.com/view/somelinkid?user=someid". Last one is to ask about users' email, phone, or other info before they view your document (go to Links/Settings and check "Show landing page"). You can customise your landing page, please go to Templates, build your landing page and then use it by choosing Landing Page Template in your Directory Settings. Moreover, you can download whole list of provided emails, phone numbers, etc. as a CSV file for a given link.

11. Can I use HelpRange for lead generation (emails, phone numbers, etc.) so that my documents will work as lead magnets?

Yes, you can. You can ask about users' email, phone, or other info before they view your document (go to Links/Settings and check "Show Landing Page"). You can customise your landing page, please go to Templates, build your landing page and then use it by choosing Landing Page Template in your Directory Settings. To avoid legal issues, you can provide your own custom HTML consent box which will be used below our checkbox (you can set your own template in your Settings, but you need to be admin of the team). Moreover, you can download whole list of provided emails, phone number, etc. as a CSV file for a given link. Moreover, you can use own custom domain name, you need to go to your Profile Settings and click on "Set Domain".

12. What is the upload limit for document file size?

Currently the default limit is 80MB for ordinary document file upload and 40MB for very secure upload. If you want to upload bigger documents please contact us.

13. Can I limit the number of views for a given link document?

Yes, this is very simple in HelpRange: go to Links/Settings and provide your requested views limit for the given link.

14. What is engagement score?

Engagement score is a rough estimate how "engaged" a given user was when viewing a document. Basically, it is calculated as a ratio of number of pages given user viewed for at least few seconds to total number of pages, but this ratio is normalized by total number of pages for given document, so that it is easier to score given amount of "points" per page for longer documents. Maximum value is 100.

15. How heatmaps are being generated?

Heatmaps are being generated basing on: mouse movements, scrolling and mouse clicks. Red dots mark clicks. Purple color area means that user was spending some time on given area, red means a click, yellow is just a boundary of purple, it does not mean much, the same with green. Aggregated heatmaps are on the stats page, individual ones are in the Recordings

16. How to use my own custom domain for file links?

You can use own custom domain name with SSL/TLS protocol protection (Https), you need to go to your Profile Settings and click on "Set Domain". This option will work only for subscribed accounts.

17. How to embed document on your website to use your own domain?

You can use your domain by embedding your document link on your website. Please go to Access Control for given document and then click on "Embed" button. Here you can copy/paste given embed code on your website for your custom url. But, you can use own custom domain name without embedding viewer on your website, you need to go to your Profile Settings and click on "Set Domain". This option will work only for subscribed accounts.

Demo Videos

Contact

In case of any questions or remarks send message here:
hello@helprange.com